Fintraffic unified its basic IT services – Enfo's service model keeps end users satisfied .

Fintraffic controls traffic on land, at sea and in the air, and needs reliable information technology for this task. The company wanted to unify its basic IT services throughout the group, and chose Enfo as its partner. The end users are satisfied with the service model and the constantly developing services.

Previously, Fintraffic's business operations acquired their basic IT services from three different suppliers. Enfo was one of these, and responsible for the IT services for Fintraffic's air traffic control. The different suppliers had different processes and practices, which brought challenges to service management.

– We wanted to unify the service model, transfer the services to one supplier and gain synergy. We tendered the services, chose Enfo as our partner, and introduced its service model to the entire group, says Fintraffic's Ecosystem and Technology Director Janne Lautanala.

The migration started on second half of 2021 and was completed at the end of the year 2022. All employees got access to uniform, good and reliable Microsoft 365 services, work tools and processes.

– The most important services are support for the end users and device management and life cycle services for the group. Enfo produces the services in accordance with the agreed responsibility model and with high quality, freeing up Fintraffic's capacity for other matters and development, says Matti Kemppi, Enfo's Account Manager.

Improved service level and cost savings

One of Fintraffic's main goals was to improve the operation and service level of basic IT services. According to Lautanala, this has been successful.

– The general satisfaction of the end customers is at a really high level, and it has remained consistently good during the change. In these services, the best indicator is often that there is hardly any feedback – only occasional compliments. This means that everything is working well, Lautanala describes.

The uniform service model also affected the cost level of basic IT services.
– When the services had several suppliers, different cooperation models and their maintenance brought a lot of hidden costs to our companies. Moving to one service model made service management easier and freed up our personnel's time for other activities.

Service model for continuous development puts focus on development needs

Fintraffic wants to increase innovation in the development of basic IT services. That is why it adopted Enfo's continuous development service model, which is used to identify development needs. Enfo's responsible person examines the services through the eyes of the customer and brings ideas to improve them.

– In the midst of operational activities, there is easily too little time to think about development. With this service model, development needs are reviewed from time to time, and activities are planned together. For example, data security requirements have become even more important, and we appreciate Enfo's expertise in this, says Lautanala.

– Development sometimes takes a back seat in companies, but at Fintraffic it plays a strong role. Our next step together with Fintraffic is to aim for an even clearer roadmap thinking and further future-oriented development needs, says Kemppi.

Fintraffic and Enfo succeeded together

One of Fintraffic's values ​​is "together" – business development is only possible together and with reliable partners. Working together has really been a must in the migration from three different environments to a unified model. Enfo has worked flexibly alongside Fintraffic in this change.

– The phasing and division of tasks must be carefully planned in this kind of project, and all suppliers must be involved. The change must be managed and the division of work has to be clear, so that there are no service interruptions. This has required a lot of communication from us, and Enfo has brought us good support and insight in this process, Lautanala says.

Cooperation with Enfo has been constructive and direct. Potential challenges or difficult issues have also been brought up openly, and Fintraffic and Enfo have overcome them together.

– The biggest added value of the cooperation is that our basic IT works very smoothly now. This has great value for a company like Fintraffic, which has nearly 30 locations and a lot of remote work. The tools have to work really well, and this has been achieved, praises Lautanala.