Enfo serves with 60 years of experience – 90% of customer companies would recommend .

According to a customer survey conducted in May 2024, 9/10 of customer companies are ready to recommend Enfo. Enfo, which invests in long-term and fruitful cooperation, regularly measures customer experience and utilizes feedback in developing its operations.

Enfo’s IT services business turned 60 in February 2024. From the very beginning, the business has been based on customer needs and close cooperation. Sustainable success in customer relationships requires a good customer experience, which Enfo's customer survey once again showed to have remained at a high level: companies that have chosen Enfo feel that they are with the right partner. Up to 89% of individual respondents are willing to recommend Enfo as an IT supplier. Enfo also measure overall satisfaction, which is a demanding indicator in continuous service production. The overall satisfaction of customers with Enfo as a partner was 4.03, which was even higher than the previous value of 3.93 (scale 1–5).

Expertise and good service are praised 

Customers appreciate Enfo's expertise, and we receive particularly high ratings for the friendliness and service attitude of the personnel. Cooperation is perceived as smooth, flexible and reliable. 

Long-term performance data has shown that long-term partnership increases customer satisfaction: when cooperation stabilizes, common operating models are refined and customer knowledge accumulates, the customer experience also improves further. Enfo starts cooperation with several new customers every year. Project-based transitions with customers keep Enfo flexible and offer learning opportunities. Longer partnerships, on the other hand, challenge to continuous development and process optimization. 

Customer experience as a strategic indicator 

"I am very pleased with the good result. Customer experience is one of our strategic metrics and success is crucial for us. I would like to thank every respondent, as customer feedback is very valuable to us. It helps us draw attention to what is meaningful to our customers. In my opinion, the result shows that we have succeeded in our main task of achieving the wanted results for our customers, and that it is pleasant to work with us. Every working day, we process several hundred work requests, solve incidents and carry out planning work for customer environments. We must earn the trust of our customers every day. We are happy and curious to work towards this together with our customers, and I'm proud of our team," says Sanna Mari Alppivuori, SVP responsible for Communications, Customer Experience and Sustainability at Enfo. "In addition to high customer satisfaction, the results showed that we have succeeded in making sustainability themes more visible on the customer surface. This is important to us, and we will continue our growth journey also in this field. For us, sustainability means everyday choices and actions, as well as continuous work towards compliance with responsibility requirements." You can read more about Enfo's sustainability here.  

A significant number of our customers gave feedback 

Several dozen Finnish customer companies were represented in the respondents to Enfo's customer survey, and the total number of individual responses was almost 80, representing a significant number of our customers' key contacts. The results are utilized both at the customer level and in the development of the entire business, taking into account the views of the entire customer base. In addition to the annual survey, customer experience is examined as a continuous part of the cooperation: Enfo's account managers discuss customer experience in regular encounters, and there are also separate practices for measuring end-user services. A well-functioning IT entity and smooth service cooperation are good for all parties.