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Service center
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Our Service center will walk by your side
Enfo's Service center offers our customers versatile and in-depth support, which digitalization has further increased the need for. We work with the wide range of technologies out there to produce support that covers all the basic IT functions from service desk and monitoring to onsite and specialized services.
Matters that are related to workstations, mobile devices, access rights, applications and servers are handled via multiple service channels, such as phone, service portal and chat. These are of course all handled within the agreed upon service hours and service levels. We provide timely communication to keep you up to date and on top of things. Got security operations needs? We’ve got those covered, too.
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We knew that Enfo has the necessary competence. During our cooperation, we have been able to create an operating model with one service point and the standardization of the workstation environment, whereby equipment and services are acquired in a planned and specified manner.
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What’s in it for your business?
Our customer and end-user satisfaction is proven to be beyond benchmark. This is always what we aim for. One tool for achieving high end-user satisfaction is to increase automation in all areas. In this way, we can speed up our customers’ service processes and reduce errors.
Our email messages are handled by our colleague Taica, which is an automation tool made with machine learning. Access right management and service level follow-up are other good examples of automation. With automated processes, we are able to decrease the IT support response time and speed up the resolution.
We concentrate on proactive practices, such as proactive incident management via dedicated monitoring tooling, effective problem management and analysis, and proactive customer communication.
Measuredly high-quality support
Adept and approachable IT services are the cornerstones of any 21st century organization. We have a history of working in the background of some of Finland’s leading infrastructure companies, including Are and Destia. We specialize in reliable support and maintenance, evidenced by our 2022 overall end-user satisfaction score of +82 on the NPS metric. In addition, our first level resolution rate is over 90% (2022), which is reflected in customer satisfaction.
Developing services with data is part of our DNA. We collect customer-specific ticket data and use it to develop our services and solutions to changing needs. With comprehensive training for our personnel, we ensure that our expert team always has the necessary skills to solve your problems.
Walking by your side means we will adapt seamlessly to all your all needs, from one-off tickets to major incidents, in cloud or on-prem. Skipping heavy hierarchy means our teams of experts can focus on lightening your load by responding to your individual needs.
